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Technical Assistance Portal (GTAP)
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What is the GTAP?

The GTAP is a portal that was designed as an extension of Genetec ’s Technical Assistance Center to provide our customers with in-depth support information as well as product assistance tools for our full suite of IP security solutions. In this section, customers can easily retrieve answers to product and installation-related questions or simply become more familiar with the capabilities of the advanced features built-in to the Security Center, AutoVu, Omnicast and Synergis products.

Why should I register to the GTAP?

Whether you are looking for assistance with a specific product feature, want to read up on the latest information from our qualified support team, or want access to advanced tools to help you in installing or maintaining your system, the GTAP will become your preferred support resource. Here is what you can expect to experience by signing up for a GTAP account:

  • Get answers to your questions fast
  • Gain helpful tips for improved system implementation and maintenance
  • Obtain direct access to undisclosed support information
  • Receive regular technical updates
  • Take advantage of unique Genetec support tools

Access to the GTAP is FREE for all of Genetec’s Customers and Partners. Sign up now and uncover an array of technical support resources that will help you install, maintain and use all of Genetec’s innovative security solutions.

Contact Us

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Toll free (Canada/USA)*

Toll free (Europe) *
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Business Hours
M-F 08:00 - 20:00 EDT

Business Hours (Europe)
M-F 09:00 - 18:00 CET

* A certification number is required to access GTAP phone support. for more information, click here

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